Internship in the banking sector gives students the opportunity to apply theoretical knowledge in real life environment. Banks in Bangladesh play an important role in economic development, such as financial inclusion, commercial financing and capital collection. Through Internship students get the opportunity to understand how a commercial bank is managed, how customer management and market expansion policy.

This report has been studied in Uttara Branch of Uttara Bank Ltd, where the operations of general banking activities and foreign currency (Foreign Exchange) have been detailed. The report highlights the daily banking activities of the branch such as opening accounts, cash management, remittance processing, clearing operations and customer service, as well as import-export transactions, currency exchange, and international remittances.

During the internship, Intern actively monitoring and participating all these activities, resulting in the acquisition of professional skills including bank procedures, regulatory regulations and communication, problem solving, time management.

The report also provides clear ideas about bank’s market expansion strategy and customer relationship management, which shows how Uttara Bank maintains competitive benefits.

Finally, this internship report meets educational requirements and provides valuable view of real experience for students and job seekers, which is helpful in understanding banking and foreign currency activities. It helps interested professionals to gain knowledge and skills necessary for successful career in banking and finance.

Origin of the Internship Report

This internship report originates from academic requirements to complete real training as part of the Bachelor of Business Administration (BBA) program. It was initially done to meet the needs of the curriculum, but it also provided the opportunity to gain hand-colored experience in banking activities.

During the internship at Uttara Bank Ltd, Intern actively participated in general banking and foreign currency activities, such as opening accounts, cash management, remittance processing, clearing and customer service. This real experience has helped theoretical knowledge connect with real banking process.

Also, the report highlights bank’s market expansion strategy, customer relationship management and digital banking initiatives, which shows how the bank attracts new customers and maintains long-term relationships.

Finally, this report provides important aspects of real experience for students and job seekers interested in banking and finance as well as meeting educational requirements.

Scope of the Internship Report

The main aspect of this internship report is to analyze general banking activities and foreign exchange operations in the Uttara Branch of Uttara Bank Limited. It includes important activities such as opening accounts, cash management, remittance services, clearing operations and customer service, which highlights the real aspects of the daily banking process.

The report has been conducted in bank’s market expansion techniques, such as customer relationship management, digital banking enterprises and promotional activities and analysis, which shows how the bank attracts new customers and holds existing customers.

Finally, the report provides practical ideas for banking and finance careers for students and job seekers as well as meeting educational requirements.

Objectives of the Internship Report

The main purpose of this internship report is to provide clear ideas for general banking and foreign currency activities in Uttara Bank Ltd.

Specifically, the report aims the following:

• Opening and analyzing account, monitoring and analyzing cash management, remittance services and clearing operations.
• Understand customer relationship management and bank market expansion strategy.
• Develop professional skills, such as communication, teamwork, problem-solving, and time management.
• Identify challenges in activities and offer practical solutions.

As a result, the report connects theoretical knowledge with real experience, preparing students and job seekers for career in banking and finance.

Methodology of the Internship Report

This report provides real and detailed ideas together primary and secondary data.

Primary Data:

Intern actively participated in daily banking activities, such as opening accounts, cash management, remittance processing, clearing and customer service. The practical concept of the procedure, regulatory rules and operational process through direct connection with bank officials has been achieved. This hand-column experience is the main information of the report.

Secondary Data

Naval information has been collected from Uttara Bank’s publication, annual reports and other credible industrial sources. This information has provided updated ideas about bank’s policies, products, services and market expansion techniques and has enriched initial monitoring.

On Total, this method enables the report to reflect both real experience and larger organisational context, which provides valuable instruction for students and job seekers as well as meeting educational requirements.

Limitations of the Internship Report

Although this internship has provided important experience in general banking and foreign currency activities by Uttara Bank Ltd, there are some limitations:

Firstly,Private Information Limitation: Bank sensitive information was limited to Intern, which restricted financial analysis and internal policy analysis.

Secondly,Time Limitation: Short time of internship has interrupted long-term observation of some departments, resulting in only the representative concept of daily activities.

Thirdly, Dependency on navigation information: Some information was based on the official website of the bank, annual reports and industrial publication, which could not replace the entire real internal process.

Lastly, Limitations of observation of complex activities: some complex processes such as credit operation and international transactions were limited to monitoring only.

Despite these limitations, the report provides a full-fledged idea of banking activities, market expansion techniques and professional learning opportunities for students and job seekers.

Overview of Uttara Bank Limited

Uttara Bank PLC is one of the oldest and most respected private commercial banks of Bangladesh. It started its journey on January 28, 1965 as Eastern Banking Corporation. After Bangladesh’s independence, the bank was nationalized and named Uttara Bank on 26 March 1972. Later, it was re-private in June 1983. In July 2023, Uttara Bank PLC was known as Uttara Bank PLC to improve the bank corporate position and strengthen the market presence.

47 martyrs Bir Uttamas Samad Road, Motijheel, Dhaka, located in the head office of the bank. Uttara Bank is operated through a wide range of networks across the country, including about 249 complete online branches and 47 subtitles. The Bank provides services to the customer through modern ATM booth and digital banking channels such as Internet Banking, SMS Banking and other option delivery systems.

Also, the bank has strong relations with about 400 international correspondents banks, which ensures foreign currency transactions and commercial services. With thousands of skilled workers, the bank provides general banking, retail products, SME financing, corporate banking, and digital solutions.

In conclusion, Uttara Bank PLC provides effective service in combining worldly banking values with modern technology and contributes significantly to the financial development of Bangladesh.

Vision, Mission, Goals & Strategy of Uttara Bank Limited

Vision

Uttara Bank PLC aims to become a leading financial institution in Bangladesh. It provides innovative, customer-centric and technology-based banking solutions. The bank aims to ensure financial inclusion and contribute to the country’s economic development.

Mission

Uttara Bank’s mission is to provide high-quality banking services with professionalism, integrity and expertise. It works to meet different customer needs, adopt modern technology, and ensure long-term sustainable growth, which helps personal, SME and corporate clients.

Goals

• The main goals of the Uttara Bank are:
• Increase customer satisfaction through reliable service.
• Expansion of digital banking solutions at the city and village level.
• Ensure financial inclusion in all sectors of society.
• maintain sustainable profit by managing risk.
• Support of SME and corporate clients in economic development.

Strategies

Uttara Bank PLC follows the following techniques to achieve its vision and goals:

• Service Diversity: Retail, Corporate, SME and Digital Product.
• Technical Innovation: Internet Banking, Mobile Banking and ATM Network.
• Risk Management & Control: Keeping financial stability and regulatory instructions.
• Human Resource Development: Improve Efficiency and Customer Service with staff training.
• Market Expansion: To attract new customer and strengthen the relationship with existing customer.

In conclusion, these strategies show commitment to Uttara Bank’s skills, innovation and sustainable growth, which has established Bangkok as a credible financial institution in Bangladesh.

General Banking Activities of Uttara Bank Limited

1. Account Opening and Maintenance

• Offers savings accounts, current accounts, fixed deposits, and specialized deposit schemes.
• Follows Know Your Customer (KYC) regulations to ensure accuracy, security, and compliance.
• Staff guide clients to select the most suitable account type.

2. Cash Management Operations

• Handles daily deposits, withdrawals, and cash verification.
• Employees reconcile balancesand provide efficient service.
• Ensures liquidity while meeting customer needs.

3. Clearing and Settlement

• Processes cheques, pay orders, and other negotiable instruments.
• Ensures timely reconciliation and smooth interbank transactions.
• Requires accuracy and attention to detail to maintain operational integrity.

4. Remittance Services

• Provides domestic and international remittances, including telegraphic transfers, demand drafts, and online fund transfers.
• Supports trade, business, and personal financial transactions.

5. Customer Service

• Focuses on handling inquiries, complaints, and service requests professionally.
• Maintains long-term client relationships.
• Ensures customer satisfaction is at the core of banking operations.

Summary

• Combines operational efficiency, regulatory compliance, and customer-focused service.
• Offers interns practical insights into real-world banking operations.

Foreign Exchange Activities at Uttara Bank Limited

1. Import and Export Services

• Facilitates letters of credit (LCs) for importers and exporters.
• Processes bill collections and trade finance documentation.
• Ensures timely and accurate foreign trade transactions for corporate clients.

2. Foreign Currency Exchange

• Provides buying and selling of foreign currencies for individuals and businesses.
• Maintains competitive exchange rates and follows regulatory compliance.
• Supports travelers, importers, exporters, and other foreign exchange clients.

3. International Remittances

• Handles secure money transfers from abroad through SWIFT and other channels.
• Offers fast and reliable inward and outward remittance services.
• Supports family remittances, business payments, and international transactions.

4. Risk Management in Forex

• Monitors foreign currency fluctuations to reduce financial risk.
• Ensures compliance with Bangladesh Bank regulations.
• Provides guidance to clients on foreign exchange policies and documentation.

5. Internship Learning Outcomes

• Interns observed real-time processing of LCs, remittances, and currency exchange.
• Gained knowledge of foreign exchange regulations, documentation, and operational workflows.
• Developed professional skills in customer service, accuracy, and risk awareness in forex operations.

Summary

• Foreign exchange activities at Uttara Bank PLC play a critical role in trade, business, and remittance services.
• These operations provide interns with practical exposure to international banking and financial transactions.

Products & Services of Uttara Bank Limited

1. Retail Banking Services

• Savings Accounts – Flexible accounts with competitive interest rates.
• Current Accounts – Easy transactions for businesses and professionals.
• Fixed Deposits – Safe investment options with attractive returns.
• Personal Loans – Loans for education, medical needs, and personal use.
• Pension Schemes – Retirement planning solutions for individuals.
• Consumer Financing – Funding for vehicles, electronics, and household products.

2. SME Banking Services

• Working Capital Loans – Support daily business expenses.
• Business Term Loans – Financing for equipment, expansion, and modernization.
• Trade Finance Services – Letters of credit, bill collection, and trade documentation.
• Consultation Services – Guidance on financial management and growth strategies.

3. Corporate Banking Services

• Project Financing – Funding for large-scale corporate projects.
• Syndicated Loans – Collaborating with other banks for large ventures.
• Cash Management Services – Efficient handling of corporate cash flows and collections.
• Corporate Deposit Accounts – Customized deposit solutions for corporate clients.

4. Digital Banking Services

• Internet Banking – Online account management, transfers, and bill payments.
• Mobile Banking – Fast and secure banking via mobile apps.
• ATM Services – Withdrawals, deposits, and fund transfers through the bank and Q-Cash network.
• SMS Banking – Real-time transaction notifications and account updates.

5. Foreign Exchange and International Banking

• Import and Export Services – LCs, bills, and trade finance solutions.
• Currency Exchange Services – Foreign currency buying, selling, and remittances.
• International Remittances – Secure fund transfers to and from abroad.

6. Investment and Advisory Services

• Investment Products – High-return deposits and structured investment options.
• Financial Planning – Advisory for savings, investment, and risk management.
• Wealth Management – Customized strategies for high-net-worth clients.

7. Specialized Services

• Green Banking Initiatives – Loans for eco-friendly projects and sustainable development.
• Government & NGO Services – Project-based financial management and grant handling.
• Customized Solutions – Specialized products for education, healthcare, and agriculture sectors.

Summary

• Uttara Bank combines traditional banking services with modern digital solutions to ensure customer convenience, business growth, and market competitiveness.

Financial Performance of Uttara Bank Limited (Recent Years)

Uttara Bank is available to assess the financial strength and growth of PLC, official financial statements and announcements are available. They give ideas about profitability, income per share (EPS), declared dividend and other original income information. These data shows how the bank showed the performance over the duration of recent reporting and is important for evaluating operational success in the long run.

Summary Table (Based on Official & Public Data)

Year	Net Profit	EPS (approx.)	Dividend	Notes
2022	~Tk 270 crore	~Tk 4.20	14% cash + 14% stock	Profit grew ~22% year‑on‑year. Click
2023	~Tk 317 crore†	~Tk 3.84	17.50% cash + 12.50% stock	Significant growth reported. Click
2024	Tk 4.78 billion	Tk 5.79	17.50% cash + 17.50% stock	Record performance and highest dividend in years. Click

Note: Figures for 2023 are compiled from official press releases and market disclosures, since the detailed annual PDF was referenced but specific totals must be cross‑verified.

Key Financial Trends

• Strong Profit Increase: Net Interest Increase in Uttara Bank PLC and the expansion of effective resources has been achieved in 2024.
• Income growth per share (EPS): From 2022 to 2024 the share has increased consistently, which indicates improved value for shareholders.
• Higher Dividend Policy: Bank consistently increased dividend amount, resulting in 35% dividend recommendations for 2024.
• Balance sheet expansion: Total resources have increased in recent years, which is supported by higher investment and liquidity conditions.

Other Financial Indicators

• Total Resources: On 31 December 2024, Uttara Bank’s total assets were Rs 281,045.4 million, which increased compared to previous year. This increase is mainly due to the expansion of loans, advance and investment.
• Increase in balance sheet: Cash and balance with Bangladesh Bank and other banks has also increased, indicating the improvement of liquidity during the year.
• Investment Portfolio: Bank investment in government and other high yielding security increased in 2024 compared to 2023.

Note that all resources and balance information have been taken from the 2024 Annual Report published on the Official website of Uttara Bank.

SWOT Analysis of Uttara Bank Limited

Strengths

• Strong reputation: One of the oldest and trusted private banks in Bangladesh.
• Expanded Network: 249 complete online branches and 47 sub-shakhs in the country.
• Foreign currency specialization: Skilled in international banking and remittance services.
• Digital Banking: Internet Banking, Mobile Banking, and ATM Network increases customer’s benefits.
• Skilled workers: Experienced staff ensures professional service and activities skills.

Weaknesses

• Limited international presence: Global impact is limited compared to multinational banks.
• Dependence on domestic market: Heavy dependence on the Bangladeshi economy for income.
• Complications of activities: Multiple products and forex operations require careful management and training.

Opportunities

• Digital expansion: Further growth in mobile banking and online financial services.
• SME Financing: The growth of small and medium businesses gives targeted loans and services opportunities.
• Foreign Trade Growth: Increase in import-export causes the possibility of expansion of forex operations.
• Financial Inclusion: Opportunity to reach rural and non-banked people through innovative banking solutions.

Threats

• Economic Volatility: Fluctuations of domestic and global economies can affect profitability.
• Controller Change: Continuing with the rules of Bangladesh Bank can increase the cost of activities.
• Competition: Increase in other private banks and Fintech companies.
• Currency Risk: Forex movements can affect margin of profits.

Summary

SWOT analysis shows that Uttara Bank PLC is in a strong position in the banking sector through its branch network, digital services and forex skills. At the same time, it monitors growth opportunities and potential risks, which require strategic planning.

Conclusion

Uttara Bank Ltd, this internship in Uttara Branch has provided practical experience about general banking activities and forex operations. Intern account has actively participated in opening, cash management, clearing, remittance and customer service.

Through Internship, the bank’s market expansion strategy such as customer relationship management and digital banking enterprise have been gained experience. Besides, professional skills such as communication, teamwork, problem solving and time management have increased.

Motora, Uttara Bank Ltd. provides a dynamic learning environment, providing interns with knowledge, skills and confidence for successful career in banking and finance.

Frequently Asked Questions

• Question 01:  Why is banking internship important?
• Answer: It gives hand-colored experience and gives theoretical knowledge the opportunity to apply to real banking operations.

• Question 02: What are common banking activities?
• Answer: Opening Account, Cash Management, Clearing, Remittance, and Customer Service.

• Question 03: How does Uttara Bank support Bangladesh’s economy?
• Answer: By SME Financing, Corporate Loan, Financial Inclusion and Foreign Trade Services.

• Question 04: What skills can interns achieve?
• Answer: Customer Service, Banking Operation, Time Management, Teamwork and Professional Policy.

• Question 05: How does internship help in job preparation?
• Answer: Provides real experience, practical skills and professional confidence.

• Question 06: What is the Bank’s Market Expansion Strategy?
• Answer: Through customer relationship management, digital banking, campaigns and branches expansion.

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