One of my major responsibilities was to assist the clients in opening new accounts. During my internship, I was actively involved in several key activities, including filling out IPO forms, maintaining databases, providing relevant information, processing cash and credit cheques, managing the OBC register, and preparing vouchers. Additionally, one of my primary responsibilities was assisting new customers by providing detailed information related to account opening. Most of time I engaged in tasks such as:

• Filling up IPO forms
• Maintaining a database of clearing cheques
• Accepting cash and credit cheques
• Managing the OBC (Outward Bills for Collection) register
• Writing vouchers
• Preparing and organizing new and existing departmental files
• Here’s a revised version of the passage.

Each day, one of my key responsibilities was to gather and update information related to account openings and share it with clients interested in opening accounts with Dutch-Bangla Bank Limited (DBBL). Additionally, I was tasked with maintaining a database of collected information, including clearing cheque records. My duties also included organizing and updating files for the department, ensuring both new and existing files were accurately prepared and maintained.

The project is built on my critical observations while working in the Loans and Advancement Division of DBBL. It explores the various loan schemes offered by the bank and the criteria required to qualify for them. Furthermore, I conducted a comparative analysis of DBBL’s loan schemes with those of HSBC Bank. Based on this analysis, the report provides recommendations for potential improvements.

Core objective of DBBL

Dutch-Bangla Bank believes in its uncompromising commitment to fulfill its customer needs and satisfaction and to become their first choice in banking. Taking cue from its pool esteemed clientele, Dutch-Bangla Bank intends to pave the way for a new era in banking that uphold and epitomize its vaunted marquees “Your Trusted Partner”

• To earn and maintain CAMEL Rating ‘Strong’
• To establish relationship banking and improve service quality through

development of Strategic Marketing Plans.

• To remain one of the best banks in Bangladesh in terms of profitability and assets quality.
• To introduce fully automated systems through integration of information

technology.

• To ensure an adequate rate of return on investment
• To keep risk position at an acceptable range (including any off-balance sheet risk)

Core Services of Dutch Bangla Bank Limited:

There are many services of Dutch Bangla Bank Limited. Such as—

—Electronic Banking

Electronic Banking Services of Dutch-Bangla Bank Limited (DBBL)

Dutch-Bangla Bank Limited (DBBL) offers various types of electronic banking services designed to provide special benefits to their customers and the general public. These services include:

• Core Banking
• Internet Banking
• Debit Card
• DBBL Nexus Credit Card
• DBBL Nexus Prepaid Card
• Internet Payment Gateway
• Rocket (Mobile Banking)
• Agent Banking
• VIP Banking
• Nexus Pay
• SMS Alert Banking
• Call Center Services
• Data Center Services

These services enable DBBL customers and the general public to conveniently access all banking facilities from any location in the country.

—Mobile Banking (Rocket)

—Agent Banking

Others Services of Dutch Bangla Bank Limited:

• Personal Banking
• Corporate Banking
• Personal Accounts & Loans
• Delivery Channel
• SME Banking
• Miscellaneous
• Investor Relations
• Help Desk. etc.

Conclusion:

The satisfaction of their customer’s needs is their prime focus and they want to achieve it by offering products and services. Dutch-Bangla Bank should analyze the need of the people in the locality in which the bank is operating. But for lack of cooperation customer dissatisfaction is increasing which may result of company’s reputation loss, decrease in profit, cost increases, increase competitor.

Dutch-Bangla Bank Limited is one of the most potential Banks in the banking sector. It has a large portfolio with huge assets to meet up its liabilities and management of this bank is equipped with the export bankers and managers in all level of management.

To that extent, DBBL always emphasizes its customer services, product development, resource management, branch networking and the contribution to the economic development of the country. The success of a bank depends on the quality of the services it offers. All the commercial banks, therefore, try to provide quality services with competitive interest rates. DBBL is not an exception. Life line package has been developed with the same purpose. However, the continuous improvement of the services will certainly place the bank in the best position in one decade. My analysis reveals that the general employees might think about switching jobs as their performance will be evaluated based on the target achieved. Therefore, management should think the feasibility of the target they set. The bank should develop culture of timeliness over the period. However, exceptional case should be considered. There are lots of services which DBBL cannot provide in specific time. There are situations when there is no scope of providing prompt service